Terms & Conditions

Last Updated: 11 November

Welcome to ZivbaTrends. By accessing or purchasing from our website www.zivbatrends.com, you agree to be bound by the following Terms & Conditions. If you do not agree, we request that you refrain from using our website.

1. About Our Brand

ZivbaTrends is an online women's clothing brand offering ethnic, western, festive, and casual wear. Our focus is on style, comfort, and quality.

2. Eligibility

You must be 18 years or older to place an order and enter into a legally binding contract. By purchasing, you confirm that the information you provide is accurate and correct.

3. Product Details & Variations

  • We aim to display product images and descriptions as accurately as possible.
  • Slight variations in color may occur due to screen settings or lighting conditions.
  • Hand-crafted items may have minor irregularities, which add to their uniqueness and are not considered defects.

4. Pricing & Updates

  • All product prices listed are in INR (Indian Rupees).
  • Prices may change without prior notice based on promotions, updates, or stock availability.
  • Applicable taxes and shipping charges (if any) will be displayed at checkout.

5. Orders & Payments

  • Once an order is placed, a confirmation email will be sent to your registered email address.
  • We accept secure online payments through third-party payment gateways.
  • Once processed, orders cannot be cancelled.

6. Shipping & Delivery

  • All orders are delivered within 2–3 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
  • If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

7. Returns & Refund

  • Return Policy

    • We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
    • Once the returned product is received, it will be inspected and the return will be approved within 2 days.

    Refund Policy

    • We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not.
    • If approved, your refund will be automatically credited to your original payment method within 10 business days.
    • Please note, it may take some additional time for your bank or credit card company to process and post the refund.

8. Size Guide

We provide size charts for most products. Please review measurements carefully before purchasing. Returns due to size issues will follow our standard return policy.

9. Intellectual Property

All images, designs, logos, product photos, and content on this website belong to ZivbaTrends. Copying or reproduction of any content without permission is prohibited.

10. Limitation of Liability

ZivbaTrends will not be responsible for:

  • Size selection errors made by customers.
  • Delays caused by courier partners.
  • Slight variations in product color or handwork.

11. Changes to Terms

We may update these terms without prior notice. The latest version will always be available on this page. Continued usage of the website indicates acceptance of updated terms.

12. Contact Information

Brand: ZivbaTrends
Address: Natraj Housing Society, Gorewada, Nagpur, Maharashtra, India - 440013
Email: fashion@zivbatrends.com | zivbatrends@gmail.com